At Golden Goose Shop, we’re committed to making your shopping experience as delightful as our premium children’s fashion. Below you’ll find all the details about our shipping options and hassle-free return process.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Trackable service with delivery updates
Free Shipping: Available for orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Basic tracking available
Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.
Accepted Payment Methods
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Returns & Exchanges
We want you and your little ones to be completely happy with your Golden Goose Shop purchase. If you need to return or exchange an item, here’s how it works:
Return Policy Overview
- Returns accepted within 15 days of receiving your order
- Items must be unused, unworn, and in original condition with all tags attached
- Original packaging and proof of purchase required
- For hygiene reasons, we cannot accept returns on underwear and swimwear unless defective
How to Return an Item
- Contact Us: Email [email protected] within 15 days of receipt using our Return Request Template below
- Wait for Approval: Our team will respond within 2 business days with return authorization
- Package Your Return: Securely pack items in original packaging with all tags attached
- Ship Your Return: Send to:
Golden Goose Shop Returns
2613 Lynn Street
CHARLOTTE, US 37036 - Track Your Return: Use a trackable shipping service (we’re not responsible for lost returns)
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Golden Goose Shop Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details of the item(s) I wish to return/exchange:
- Product Name:
- Size:
- Color:
- Quantity:
- Reason for return/exchange:
For exchanges, please specify the replacement item you would prefer:
- Product Name:
- Size:
- Color:
I confirm that the item(s) are unused, in original condition with all tags attached, and in their original packaging.
Best regards,
[Your Full Name]
[Your Contact Number]
[Order Date]
Refund Process
- Inspection: Returns are inspected within 3-5 business days of arrival
- Refund Method: Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 5-7 business days after approval
- Bank Processing: May take additional 2-5 business days to appear on your statement
Exchange Process
For exchanges, we’ll ship your new item once the return is received. Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS).
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We’ll arrange a free return and expedited replacement at no cost to you.
Non-Returnable Items
For hygiene reasons, we cannot accept returns or exchanges on underwear and swimwear unless the items are defective or not as described. These items must have their original hygiene seals intact for any return consideration.
Questions?
Our dedicated customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 24-48 hours.
Thank you for choosing Golden Goose Shop for your children’s fashion needs. We appreciate your trust in our premium products and look forward to serving you again soon!