At Golden Goose Shop, we take pride in offering premium children’s fashion that delights both parents and little ones. While we strive for perfection in every stitch, we understand that sometimes an exchange or return may be necessary. Our hassle-free policy ensures a smooth process for our valued customers worldwide.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Important Note:

For hygiene reasons, we cannot accept returns or exchanges on underwear and swimwear unless the items are defective or not as described. These items must have their original hygiene seals intact for any return consideration.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for approval – Our team will respond within 2 business days with return authorization and instructions.
  3. Package your return – Securely pack the items in their original packaging with all tags attached.
  4. Ship your return – Send the package to our returns center at:
    Golden Goose Shop Returns
    2613 Lynn Street
    CHARLOTTE, US 37036
  5. Track your return – We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange:

  • Refund method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-7 business days after approval
  • Bank processing: Depending on your financial institution, it may take an additional 2-5 business days for the refund to appear on your statement

For exchanges, we will ship your new item once the return is received. Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS).

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a free return and expedited replacement at no cost to you.

Return Request Template

Use this template when emailing your return request to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Golden Goose Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of the item(s) I wish to return/exchange: – Product Name: – Size: – Color: – Quantity: – Reason for return/exchange: For exchanges, please specify the replacement item you would prefer: – Product Name: – Size: – Color: I confirm that the item(s) are unused, in original condition with all tags attached, and in their original packaging. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number] [Order Date]

Questions?

Our dedicated customer service team is happy to assist with any questions about our returns and exchanges policy. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for choosing Golden Goose Shop for your children’s fashion needs. We appreciate your trust in our premium products and look forward to serving you again soon!