Welcome to our FAQ section, where we answer your most common questions about shopping for premium children’s fashion at Golden Goose Shop.

About Our Products

What types of children’s clothing does Golden Goose Shop offer?
We specialize in premium designer children’s wear across all categories including:
  • Bottoms (pants, shorts, skirts)
  • Dresses (casual and formal)
  • Shoes (from first walkers to stylish kicks)
  • Swimwear (for pool and beach)
  • Topwear (shirts, blouses, sweaters)
  • Underwear (comfortable basics)
Each piece is carefully curated for quality, style, and comfort for your little ones.
What ages do your clothing items cater to?
Our luxury wardrobe pieces are designed for children from newborn through early teens. Each product listing includes detailed size charts to help you find the perfect fit for your child’s current stage.
How can I be sure about sizing before ordering?
We provide detailed size guides for each product category. For special occasions or when between sizes, we recommend sizing up to allow for growth. If you need personalized sizing advice, our customer care team at [email protected] is happy to help.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save favorites, and enjoy faster checkout on future purchases.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password within minutes.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t entered the shipping process.

Payment Options

What payment methods do you accept?
For your convenience, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed to protect your information.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines usually occur due to:
  • Incorrect card details
  • Insufficient funds
  • International transaction blocks (contact your bank)
  • Billing address mismatch
Try again or use an alternative payment method. If issues persist, contact your bank or our support team.

Shipping & Delivery

Where do you ship?
We ship globally to most countries, excluding some Asian and remote regions. During checkout, enter your address to confirm availability in your location.
What are my shipping options?
We offer two premium shipping methods:
  • Standard Shipping ($12.95 worldwide via DHL/FedEx): 10-15 business days after processing (1-2 days)
  • Free Shipping (orders over $50 via EMS): 15-25 business days after processing
Parent Tip: For special occasions or seasonal needs, order 3-4 weeks in advance.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking updates. For Free Shipping (EMS), basic tracking is available.
Why is my order taking longer than estimated?
While we strive to meet all delivery estimates, occasional delays can occur due to:
  • Customs processing
  • Weather events
  • High demand periods
If your order is significantly delayed, contact us at [email protected] for assistance.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the delivery date. Items must be:
  • Unworn and unwashed
  • In original packaging with tags attached
  • Accompanied by the original receipt
Some sale items may be final sale – this will be noted on the product page.
How do I initiate a return?
Email our customer care team at [email protected] with your order number and return request. We’ll provide return instructions and a prepaid return label when applicable.
When will I receive my refund?
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Allow 3-5 additional business days for the refund to appear in your account.
Do you offer exchanges?
For size exchanges, we recommend returning the original item (following our return policy) and placing a new order for the correct size to ensure availability. Contact us if you need assistance with this process.

Additional Questions

How do I contact customer service?
Our customer care team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
Where is Golden Goose Shop located?
Our headquarters is at 2613 Lynn Street, Charlotte, US 37036. All orders are processed and shipped from this location with the utmost care.
Do you offer gift wrapping?
Currently, we don’t offer gift wrapping services, but all items arrive in our signature Golden Goose packaging – a beautiful presentation perfect for gifting.

If you have any questions not covered here, please don’t hesitate to reach out to our friendly customer care team at [email protected]. At Golden Goose Shop, we believe every detail matters in creating your child’s luxury wardrobe – including ensuring you have all the information you need for a seamless shopping experience.